Terms and Conditions

1. Exclusive Use

Elmhay Park is an exclusive venue; the Italian Garden and Orangery is let to you on a totally exclusive basis. The venue will be exclusively yours from 12:00 on the day of your wedding until 11am the following day.

2. Arrival and Departure

You will have access to the Bridal Suite in the Village Courtyard from 11:30am on your wedding day for morning preparations. Any suppliers will have access to the Italian Garden and Orangery from 11.30am. Guests can check in to all other cottages from 1:00pm. We endeavor to ensure that the accommodation is available from 1.00pm, however, on some occasions it may be slightly later. Guests are requested to vacate their cottages by 10.00am and we ask that the whole venue is vacated by 11.00am on the day of departure.

3. Catering and Bar

The wedding couple are requested to choose the same starter, main course and dessert for all guests from the menu selections. This excludes vegetarian and special dietary requirements. We reserve the right to change menus, wine lists and prices.

Within our fully licensed bar we offer a “Cash and Card Bar” or we can set up a “Tab” set up by a member of the Wedding Party, an agreed amount will be Invoiced and Prepaid. The Pre-Paid Bar option is £37.50 per person (applicable to day and evening guests) and runs from the end of the Wedding Breakfast or Speeches (whichever comes last) until 1.00am. The Pre-Paid Bar Stock List can be obtained by calling the Wedding Office.

We regret that we are unable to cater for any children under the age of 2 years (who don’t require a child’s meal) but a fridge and microwave will be provided, on request for the parents to prepare their own food.

4. Firework Displays

Fireworks may be permitted during certain times of the year through our recommended suppliers only, we have livestock on the estate and our preferred supplier is sensitive to this. Unfortunately we do not allow sky lanterns (Chinese lanterns) as these both terrify our livestock and neighbours with thatched cottages!

5. Evening Entertainment

There are no time restrictions in place, however, we ask that your Band or DJ keep sound volumes to a sensible level. If levels should reach 100 decibels, our bar staff may ask that the volume be turned down, this is in the interest of staff, guests and the venue itself. Please pass this information to your supplier as it may have an effect on the type of equipment they bring.

6. Wedding Ceremonies

All arrangements for church weddings MUST be made directly with the church.

All arrangements for Civil Ceremonies MUST also be booked directly with the Registry Office. When booking your Civil Ceremony with Taunton Registry Office, Elmhay Park is registered under Orchardleigh Estate. Elmhay Park has no obligation or liability for non-availability, changes or cancellations made by the Registry Office or Church. We do ask that Church and Civil ceremonies are not held before 2.00pm unless prior arrangement has been made with our Wedding Team or your Wedding Coordinator.

7. Value Added Tax

All prices are inclusive of VAT. If VAT rates change between the date of booking and the date of your wedding or event, we reserve the right to amend our prices to reflect the changes in the rate of VAT.

8. Credit Card Payments

All Major Credit Cards are accepted including American Express.

9. Invoices

Any balance/invoice outstanding is due for payment 1 month prior to your wedding day/event. Changes to the Itinerary can be made up until 2 weeks before the wedding day/event and additional invoices or refunds will be arranged at this time. We are unable to accept changes to itinerary documents within two weeks of the wedding and no refunds will be made in this period.

10. Accommodation

All cottage allocations must be organised by the wedding couple. Guests will pay you. Once we receive your room allocation, we will invoice you for your requested rooms. We require this invoice to be settled one month prior to your wedding date/event. The Eldon Package: the minimum requirement for accommodation is Garden House and Garden Cottage. We require a 50% deposit of these cottages approx. 4/6 weeks after booking.

11. RPI Increases

Elmhay Park/Orchardleigh reserves the right to increase prices for accommodation, catering and beverages after booking but only in line with the current RPI rates.

12. Cancellation Policy

Should you wish to cancel your chosen day for any reason, all monies paid will be refunded if we are able to resell the day at full cost, less a 5% admin fee. Should we be unable to resell your date, you will forfeit your deposit. In the unlikely event that Elmhay Park and/or your booked accommodation becomes unavailable for your chosen date or changes are necessary to the booking, we will notify you as soon as reasonably possible and will endeavour to arrange an alternative date. If it is not possible to arrange an alternative date acceptable to yourselves we reserve the right to cancel the booking and refund you all monies paid to us. Elmhay Park will then have no further obligations or liability for non-availability, changes or cancellation.

13. External Suppliers

Elmhay Park will not accept any responsibility for services or equipment hired/ordered by the wedding couple.

14. Wedding Coordinators/Office Wedding Team

Our Office Wedding Team is always available during office hours to help with any questions you may have. Your wedding coordinator is allocated to you to assist with the completion of your ‘Itinerary Document’ and will be present on the day to manage all staff and ensure the smooth running of the day. The allocated time with the Office Team and your Coordinator is a maximum of 10 hours, this includes face to face meetings, phone calls and email correspondence. This does not include the running of your wedding on the day itself. We find this is adequate time to ensure we receive and give all the information needed.

15. Lost Property

We ask that all couples and guests check the venue and accommodation before leaving for any forgotten items. Orchardleigh will not accept any responsibility for any lost items within any accommodation, venue or general grounds. Any lost and found items are recorded and held for 3 months, any unclaimed items after this time are either donated to charity or discarded.

16. Orchardleigh Golf Club

Complimentary Golf for up to 8 players (2 x 4 Balls) for one day’s play is included in the Wedding Package for the day before, the day of and the day after your Wedding. This discount cannot be redeemed at a later date and all Tee Times must be booked directly with the Golf Club.